Casino Host Job Descriptions And Duties

4/9/2022 admin

57625 Gaming Industry Experience Required

Casino Host Job Descriptions And Duties Resume
Casino Vip Host Job Description

The job of an executive casino host is to supervise and coordinate the service workers in the casino gaming area. This includes servers, bartenders, and other gaming professionals. Your duties and responsibilities in this career are to greet guests who are looking to gamble and provide superior customer service. This job may technically be a function of the marketing and sales department, but since employees spend a considerable amount of time on the casino floor with VIP customers, we’ve included it under the casino floor positions. Guide the recruiter to the conclusion that you are the best candidate for the casino host job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Casino Host

Bally's Atlantic City

Atlantic City, New Jersey 08401
United States

Jan 13, 2021

Feb 13, 2021

Full Time

Marketing

The Casino Host develops players for repeat visits.

Principal Duties and Responsibilities

Enhances the growth of gaming revenues through increased visitation and play consolidation of players.
Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques.
Creates a fun-filled, welcoming experience for guests
Maintains close ties with guests through personal contact by phone and in person.
Greets charter arrivals at Atlantic City airport
Greets guests upon check-in/ check-out, in the casino and participates in special events.
Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
Uses sound judgment and makes good decisions in accordance with established comp guidelines.
Handles difficult guests and situations in a calm, professional and prudent manner.
Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.

Supervisory Responsibility
None

GAMING INDUSTRY EXPERIENCE IS REQUIRED

Preferred Education and Experience

College degree in Marketing, Hotel or Business preferred but not required.
Must have a minimum of 2 years Casino Host, National Casino Marketing, or VIP Services experience in a major gaming operation, preferably in Atlantic City.

Qualifications

Must have a proven track record of personally providing excellent customer service.
Must possess excellent interpersonal, communication, team-building and problem-solving skills.
Must be willing to work any shift when necessary.
Must be able to speak, read, write, and understand English. Bilingual a plus.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed, professional appearance.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Work Environment

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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Bally’s Atlantic City
Bally’s Corporation
1900 Pacific Avenue
Atlantic City, NJ 08401

Bally's Corporation currently owns and manages 11 casinos across seven states, a horse racetrack, and 13 authorized OTB licenses in Colorado. With more than 5,400 employees, the Company's operations include 11,859 slot machines, 405 gaming tables and 2,538 hotel rooms. Properties include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Bally's Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Golden Gates Casino (Black Hawk, CO), Golden Gulch Casino (Black Hawk, CO), Mardi Gras Casino (Black Hawk, CO), and Arapahoe Park racetrack (Aurora, CO). Following the completion of pending acquisitions, which include Tropicana Evansville (Evansville, IN), Jumer's Casino & Hotel (Rock Island, IL), and MontBleu Resort Casino & Spa (Lake Tahoe, NV), the Company will own and manage 14 casinos across 10 states. Its shares trade on the New York Stock Exchange under the ticker symbol 'BALY.'
Our new ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms. The casino offers more than 1,700 gaming machines, over 100 table games, as well as a poker room and sportsbook. Guests can enjoy over 15 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 75,000 sq. ft of event and convention space.

Modify this Host or Hostess job description template to attract qualified candidates who’ll fill your restaurant, bar or hotel’s needs. Similar job titles include Culinary Host. Post now on job boards.

Available in

Host or Hostess responsibilities include:

Welcoming guests to the venue
Providing accurate wait times and monitoring waiting lists
Managing reservations

Job brief

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

Welcome guests to the venue
Provide accurate wait times and monitor waiting lists
Manage reservations
Escort customers to assigned dining or bar areas
Provide menus and announce Waiter/Waitress’s name
Greet customers upon their departure
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address customers’ queries
Assist wait staff as needed

Requirements

Previous work experience as a Host/Hostess or Waiter/Waitress
Understanding of restaurant etiquette
Familiarity with health and safety regulations
Experience in managing reservations
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work in shifts as needed
Good physical condition to walk and stand during an entire shift
High school diploma; hospitality certification is a plus

Hiring Host or Hostess job description

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